For the purposes of this document, the terms Client, Pet Owner are synonymous with the person contracting services for one or more domestic animals. The Pet Nurse 24/7 LLC, The Pet Nurse or pet care provider are synonymous with the pet care company providing care for the Client below.
The Pet Nurse 24/7 LLC provides services to the Pet Owner/Client below which includes, but is not limited to dog walking, cat sitting, pet sitting, feeding and transporting.
Injury to Client animal(s) by another animal:
The Pet Nurse 24/7 LLC and its contracted staff will not be responsible for any animal(s) that instigate fights with other animals or is injured by another animal while in The Pet Nurse care. The pet care provider will take all appropriate actions to ensure that Client’s animal(s) are not placed in the company of aggressive or violent animals and/or will immediately remove Client’s animal(s) from any animal fight.
Injury or escape of animals:
Client and sitter are aware that the highest level of care shall be given to any and all pets under the care of the pet sitter employed by The Pet Nurse. The client is aware that pet(s) are instinctual in nature and not always controllable by the sitter even when the highest level of care is provided. Should the Client’s animal(s) run away or be injured, the Client agrees that The Pet Nurse will not be responsible for any liability. The above waiver of liability in favor of The Pet Nurse shall not apply or be effective if The Pet Nurse conducts in providing its pet care services is found to be grossly negligent, reckless, or if there is intentional misconduct.
Injury to Pet Sitter or another person by Client’s Animal(s):
The client will be responsible for all medical expenses and damages resulting from an injury to pet sitter or other persons by the Client’s pet(s). Client agrees to pay the full cost of any and all medical expenses and damages should they arise to The Pet Nurse pet sitter or the pet sitter’s possessions as a result of the Client’s animal(s) actions. Client agrees to indemnify, hold harmless, and defend The Pet Nurse in the event of a claim by any person injured by the Client’s pet(s).
This contract permits the pet care provider to use discretion to stop and end service at any time that Client’s pet(s) pose a danger to the safety and health of itself, other pets, other people or The Pet Nurse sitters/walkers.
Some of our Clients request off-leash activity and play for their dog(s). The client is aware and agrees that the Client’s dog(s) may be off-leash in designated dog parks and other legal-for-dogs areas (e.g. fire roads, etc.) in order to provide maximum exercise and play for Client’s dog(s). Client agrees that should the Client’s dog(s) run away or be injured during the off-leash hike and play time, neither pet care provider nor The Pet Nurse walkers/sitters will be held liable for any damages resulting to people or other animals or to the Client’s dog(s).
Payment Policy / Cancellation Policy:
All payment for pet sitting is due before Client’s departure date unless other arrangements have been made prior to departure. We accept credit cards and local checks.
By signing this contract, Client agrees to The Pet Nurse cancellation policy which is as follows:
During non-holiday and non-summer time periods, please note the (The Pet Nurse 24/7 LLC) cancellation policy is as follows:
8 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO CLIENT IF PAYMENT WAS COLLECTED.
4-7 days’ notice for cancellation: 50 % OF TOTAL FEE REFUNDED TO CLIENT IF PAYMENTS WAS COLLECTED.
3 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL RESERVATION FEE WILL BE CHARGED TO CLIENT.
During pet sitting over major national holidays and the summer period between June 1-Sept 10 or for pet sitting reservations that are longer than 20 days in length, the (The Pet Nurse 24/7 LLC) cancellation policy is as follows:
15 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO CLIENT IF PAYMENT WAS COLLECTED.
7-14 days’ notice for cancellation: 50 % OF TOTAL FEE REFUNDED TO CLIENT IF PAYMENT WAS COLLECTED.
6 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL RESERVATION FEE WILL BE CHARGED TO CLIENT.
Early Return to Home or Late Departure from Home:
Reservations are made to plan for sitter availability for Client’s reservation dates. Therefore, Clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of time, regardless of whether Client returned home early or departed later than the prior reservation scheduled. No amount of money will be refunded to Client for early returns to home or late departures from home by Client after a reservation date has been agreed upon.
Last-Minute Fee (LMF):
Client agrees to pay a $30 last-minute fee (LMF) to The Pet Nurse for any reservations that need to be set up with brand new sitters within less than 72 hours.
Dog Walking Cancellation Policy:
Regular monthly/weekly dog walk Clients agree to give two (2) weeks’ notice should Client decide to discontinue regular ongoing dog walking service. If Client cannot or does not give two (2) weeks’ notice, Client agrees to compensate The Pet Nurse for what would have been the total for two weeks of regular dog walking service. The Pet Nurse agrees that should Client discontinue service due to blatantly poor care/service from the walker for any reason, then this two (2) week notice addendum will not be enforced by The Pet Nurse.
Solicitation of The Pet Nurse Sitters:
Client agrees that the pet sitter provided by The Pet Nurse is employed through The Pet Nurse and is contracted to work only through The Pet Nurse and not directly through the individual Client listed above. Client agrees that all reservations for present and future sitting and dog walking must be made through The Pet Nurse and not the individual sitter. The client is aware that The Pet Nurse sitter may give out his/her personal number to the Client. Client agrees to use this number only in the event of an emergency during which the sitter/walker is already employed directly through The Pet Nurse for Client. Client agrees that this number shall not be used for any solicitation of future pet sitting, dog walking or any service provided by The Pet Nurse. The client is aware that should this contract be broken, legal fees and misuse-of-staff charges will apply.
Client Home Care Needs:
The Pet Nurse is not responsible for wilted, dead or otherwise unhealthy plants. The Pet Nurse sitters will work hard to follow written instructions as precisely as possible, but cannot be responsible if the results are not favorable to the Client. Please place all indoor plants together on a waterproof surface in plain sight as your pet sitter is not responsible for water-damaged areas or missed plants.
The Pet Nurse is not responsible for damage to the home beyond the control of the sitter. This includes, but is not limited to electrical problems, leaks, and acts of nature. All repairs to home and related fees will be paid by Client or fully reimbursed to The Pet Nurse within seven (7) days of Client’s return date.
The Pet Nurse is not responsible for any damage to the property or home of the Client unless such damage is caused by the negligent act of The Pet Nurse.
The Pet Nurse is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract. Client agrees to secure home prior to leaving the premises. The Pet Nurse will attempt to re-secure the home according to Client instructions at the end of each visit.
The client is responsible for the pet-proofing house and yard and security fences/gates/latches. The pet care provider will not be responsible for the safety of the pet(s) and will not be liable for the death, injury, disappearance or legal consequences of any pet(s) with unsupervised access to the outdoors or if Client has not initiated the section on this contract in regard to unleashed care of Client’s dog(s).
Pet Illness/Veterinary Care/Restocking supplies
The client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care. Client agrees to pay The Pet Nurse the sum of $40/per hour should the sitter need to take the pet(s) to the vet. If the sitter needs to restock supplies that the Client agrees to provide but that are not provided at the time of the sit (such as pet food or medication), Client agrees to pay The Pet Nurse a $20/restocking fee.