Dear Pet Parents,
We hope that you and your families are all well!!! This is a very long email, and I thank you in advance for your patience in reading the whole thing.
The Pet Nurse has lived by a core value to take care of our clients (furry and human) and our staff. This enduring value guides us as we face the difficult challenge of responding to the coronavirus.
Below is an update on what we are doing, keeping everyone’s safety top of mind.
Keeping The Pet Nurse Operational
To those who have offered to pay their regular schedule even though home and not needing walks, the whole Pet Nurse team is most grateful. Your kind and thoughtful letters have moved all of us so much. Your generosity will make a significant difference in our ability as a small business to remain operational for when this whole thing is over and to pay our fabulous staff.
If you haven’t contacted us about how you want to proceed, please let us know.
For those who want to continue dog walks, we will have some different protocols going forward until we’ve been given the “all clear” from the CDC. (see below “Precautions for Dog Walks”)
Pet Health and COVID-19
Before we get into the changes, I am sure many of you have been wondering how all this impacts your beloved pets. At the current time, the American Veterinary Medical Association (AVMA) does NOT think that pets (dogs and cats) can get COVID-19 or can be a host. Since information regarding this virus changes constantly, the HSPC team is continuously monitoring the AVMA, CDC, WHO and other publications so that we can keep our clients, staff and all our furry pals safe.
Below is the most updated info from the AVMA:
- Pets Can’t Get COVID-19 or Spread It to People. Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people.
- Interacting With Pets If You Are Well. If you are not ill with COVID-19, you can interact with your pet as you normally would, including walking, feeding, and playing. You should continue to practice good hygiene during those interactions (e.g., wash hands before and after interacting with your pet; ensure your pet is kept well-groomed; regularly clean your pet’s food and water bowls, bedding material, and toys).
- Interacting With Pets If You Are NOT Well. Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.
Precautions for Dog Walks
In order to comply with the Shelter In Place order, and to keep us all as safe as possible, I’ve made the difficult decision to shut down all non-essential walks / visits for the next 2 weeks, hopefully returning to normal services the week of April 13. It seems like the most socially responsible action to take, in order to help lessen the spread of the virus.
If you are considered an “essential worker”, still out there on the “front lines”, and your pet is in need of a visit, I am happy to continue service for you, taking all the necessary precautions to keep us all safe (disinfectants, gloves, etc.). But if you are working from home, and able to get your pet out for a walk, I think it will be best if I limit person-to-person contact as much as possible, and ask you to be the primary walkers for your pups.
If you need some suggestions for how to tackle your pet’s cabin fever, or any behavioral challenges that come up, please reach out and I’ll provide you with some tips.
I will be in touch over the next 2 weeks, just to check in on you and the furry kiddos. Please send me photos and updates, as y’all have become part of my family, too, and I’ll miss seeing everyone’s faces!
Please take good care of yourselves and each other!
COVID-19 Update May 18, 2020
We sincerely hope this message finds you and your entire family healthy and well. Our top priority in this uncertain time is everyone’s safety, health and well-being. We thank you for your continued trust. We continue to be here to assist you with your full range of pet care needs again. Our team remains dedicated to delivering safe, high quality pet care. Let us give you a rest and walk your dog for you.
As COVID-19 continues to impact our daily lives, we wanted to share some updates
- We are mainly providing dog walks, cat visits, park visits ( leashed- park regulations) We greatly appreciate our clients support through these hard times.
- We recognize this is a challenging time for everyone, so we respect your individual decision on what is best for your family.
- During regular service when you are not home, we have implemented additional precautions that limit contact with surfaces, as well as using our own leashes.
- If you are home, we also have additional precautions to safely care for your pets. We have options that eliminate or reduce contact such as backyard pick-up, front door/no entry pick-up and are open to your creative ideas so we can safely deliver the care you need, and retain our staff’s livelihood.
Safety protocols we have in place:
1. Each pet care professional is to carry and use antibacterial wipes and hand sanitizer for use before entering a home and to wash their hands continually throughout the day.
2. Our team will minimize touching any surface in your home. They are only to touch needed supplies and materials, and to wipe the surfaces touched after use.
3. If you have any antibacterial products you would like us to use, please leave them on your counter and update your client profile with instructions.
4. We will maintain a 6 foot distance or cross the street when approaching a person.
5. Our staff will use their company issued leash to avoid contamination.
6. If a team member has any cold or flu-like symptoms they are asked to stay home.
7. Staff members will take temperate daily before starting visits.
We thank you again for your trust and continued business. We continue to be here to assist you with pet care needs. Our team remains dedicated to delivering safe, high quality pet care. We can’t wait to get back to our fur friends.
Please let us know if you have any questions or concerns.